Technologies

 

Kunde:	Electrolux AG
Applikation:	Kundendienst
Technologie:	Hybrid App, iOS, Objectiv-C

Electrolux was founded in Sweden in 1919, we are a world leader in household appliances for private and professional use. Electrolux reinvents pleasure, care and well-being to make life more enjoyable and sustainable for millions of people around the world. 

With the help of the practical Electrolux customer service app, users now have thousands of tips for immediate help with household appliances at their fingertips. For example, what to do if the washing machine door can no longer be opened? The app also offers a detailed contact form that allows users to contact Electrolux 24-hour support quickly and easily at any time. Thanks to the device registration function, users can register all their household appliances and have them at hand at all times.

In addition to project management, soXes has also taken over the development and design (according to CI/CD guidelines) of this exciting project and has successfully implemented it.

 

Kunde:	Electrolux AG
Applikation:	EasyAdmin
Technologie:	Maria DB, RESTful Web Service, PHP, Cron Job, Angluar 7

Electrolux wanted to implement an online solution for the digitization of its service network across all regions of Switzerland for administrative tasks such as planning customer visits, recording daily reports, etc. Electrolux commissioned soXes to design and implement a corresponding web application.
The previous solution consisted exclusively of Excel processes, which were used to record the daily work processes of Electrolux service technicians after customer visits on site. The recording through Excel sheets was very time-consuming for the responsible service centers and therefore took up a lot of time. Quotations, invoices and more had to be created manually using the Excel sheets. The digital solution should significantly simplify these processes and make customer service more efficient.
The EasyAdmin web application enables service technicians to record daily reports on site and to create cost estimates, quotations, replacement offers and order confirmations for new devices. In addition, warranty extensions and spare parts orders can be conveniently completed directly via the application during each customer visit. After entering an order, the invoice can be created directly in EasyAdmin and sent to the customer. The web application can also be used offline, as service technicians do not have an Internet connection at every location. The work preparation by the responsible service center is pulled from the system daily by a cron job. Finally, the work journals are transmitted back to the service center at the end of the day for checking and approval. This process optimization allows all instances to get the information they need quickly and easily.
The system has a back-end that manages all requests, services and database access. The back-end was written using the Laravel PHP framework. Thanks to Laravel, the developers of soXes were able to focus on the essential business logic and did not waste time on building a login handler or other standard components. The front-end was written using the powerful JavaScript framework Angular, providing service technicians with a user-friendly interface. In addition to the obvious features of the solution, a complex sync service and other service handlers were designed for offline use and data transfer to meet Electrolux's requirements.
Through the EasyAdmin app, Electrolux's service technicians are able to create all the necessary documents on the spot and send them to the customer immediately. In addition, the service centers can easily and quickly obtain daily reports, quotes, etc. from the system without having to wait for Excel sheets or the like.

 

Kunde:	Flawa AG
Applikation:	iQ Portal
Technologie:	PHP, Laravel, Angular

Flawa AG offers innovative IoT solutions in the field of hygiene & dressing materials.

Companies are obliged to provide first aid adapted to the situation of the company. Flawa AG has developed an intelligent first aid system, flawa iQ, to make this task easier for companies. flawa iQ substantially reduces the maintenance of first aid stations, is always complete and free of expired products. Thanks to the integrated alarm solution, the reaction time of first aid workers is reduced. The modular design with injury modules enables all employees to provide competent first aid.

soXes has developed the iQ portal of the flawa iQ solution. The flawa iQ Portal provides a quick and easy overview of the status of the first aid system. The portal provides important information on consumer statistics, target/actual inventory, expiring products and much more. The data is loaded into the portal via an interface and processed for graphic display. This way flawa iQ customers always have an overview of their first aid system and can react quickly.