Technologie: PHP, MySQL, Yii, Amphp Framework, Graylog, Angular 4, REST, Websocket
IG TUS Telekommunikation und Sicherheit, founded in 1968 by today's Securiton AG and Siemens Schweiz AG, Building Technologies, offers alarmNET services for the entire alarm chain in the context of building surveillance.
As a result of the discontinuation of the 2G mobile phone network at the end of 2019, 20,000 subscriber terminals installed at customers' premises will have to be replaced in order to ensure continued uninterrupted monitoring.
To simplify the processes, soXes developed the TUS TecTool for TUS, which supports the technician in replacing the old device and guides him safely through the migration in predefined process steps.
Thanks to the experience gained with soXes' proprietary instaGuard development, the customer was provided with both technical and business-related know-how.
The TUS TecTool acts as a central deployment tool for replacing the existing hardware. The technician on site is guided through the process and can control it simultaneously on various devices such as laptop, tablet or mobile phone.
Various security mechanisms prevent unauthorised persons from gaining access to the affected object or application (2-factor authentication).
The TecTool communicates with different surrounding systems and orchestrates the complete process of a migration as well as the testing of the newly installed end device.
In case of a problem, the technician is accompanied during the semi-automated rollback to the original state.
The user interface remains clear and user-friendly despite the wealth of information provided.
After completion of the work, the protocol of the work and tests carried out is automatically sent as a PDF file to the technician as well as to other defined recipients. In addition, TUS' own ABACUS system is updated during a nightly status comparison.
Via the back office, the client can check the status of an order at any time or even adopt it to the greatest extent possible. Text adjustments, parameterisation and configuration of the TUS TecTool can be carried out simply and intuitively by the administrators.
Of course, all actions are logged and are available to the client via the back office for evaluation via Graylog. Not only the log data of the TUS TecTool is entered, but also that of the primary peripheral systems. This provides a quick and seamless overview of all connections and processes in connection with a migration in progress or completed.
The project was based on the specification developed in several workshops by the client and soXes.
Thanks to the agile and SCRUM-based approach to the implementation, changes to the specification could be implemented promptly and without far-reaching cost consequences.
The short sprints allowed a flexible and immediate reaction to changed constellations and extended requirements of surrounding systems.
The introduction of the TUS TecTool enables the technicians on site to carry out a guided replacement of the old components. This also reduces the telephone support effort required by the customer to a minimum. The standardised process guarantees uniform execution of the migration work.
Whereas in the past, technicians had to perform a number of actions manually and with telephone consultation, the TUS TecTool enables automated switching of peripheral systems and displays the test results clearly and comprehensibly in the application.
The TUS TecTool has also been designed so that it can be used and adapted for further processes after the migration phase is complete.
